Contact Information

Main Campus:
130 Essex Street
South Hamilton, MA 01982
1.978.468.7111 main
1.800.428.7329 admissions

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IT Helpdesk Main Page

Welcome to the Gordon-Conwell IT Helpdesk!

Function of the IT Helpdesk

The Information Technology Help Desk exists to ensure efficient and effective operation of seminary-owned or seminary-sponsored computers. Help Desk service is available to all students for help with issues concerning e-mail, my.gordonconwell.edu and Blackboard accounts. We also provide technical help for issues regarding the computer lab and telephone service.

Though the hardware technical service is intended primarily for seminary staff and faculty support, the office does extend limited advisory services for students' personal computers, as well. Students are limited to one hour of technical support per semester (aside from non-hardware issues listed above). Beyond the first hour, referrals to technical services for a fee are available. All services to students are provided at the students' own risk.

Navigating the IT Helpdesk Website

  • IT Helpdesk Home: This page
  • General Information: Times of operation, CompLab, resources provided, contacting the Helpdesk
  • Policies: IT Helpdesk Policies
  • IT News and Updates: Important IT-related and IT Helpdesk news and updates that affect the GCTS community.
  • Technology Section: Useful technical information like FAQs, blackboard, webmail, footprints, my.gordonconwell, GCTS ONE, online registration, troubleshooting tips, and useful links.
  • Student Request Form: Form for students to make inquiries, report problems, etc.
  • Faculty/Staff Requests: Link to online Footprints work order reporting software.
  • New Hire Form: Form to print out and fill out for new faculty/staff hires.

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